Terms & Guarantee
These terms cover the CleanCon AI assistant service for roofing companies. By starting the service you agree to what's below. We wrote it in plain language on purpose. If anything is unclear, text us at (302) 495-9984 and we'll explain it.
The service
We set up an AI phone assistant on your business line. It answers calls in your company's name, books estimates, and sends you each lead by text and email with the caller's name, number, address, and the job. The service is month to month.
Our money-back guarantee
Run it for a month. If it doesn't bring you at least one new customer, you get your money back.
The conditions below are standard and every one is something a good-faith customer can meet. To qualify for the money-back guarantee, you must, for the full qualifying period:
- Keep the AI assistant active and enabled 24 hours a day, 7 days a week.
- Route inbound calls to the assistant rather than answering or intercepting them manually.
- Respond to and confirm each lead notification promptly after it is received.
- Maintain the same marketing setup and advertising spend as in the 30 days prior to signup.
What counts as a qualifying new customer
A qualifying new customer is a person who was not already your customer, who reached your business through the assistant during the qualifying period, and who booked a job or scheduled an estimate with you. A call that comes in and is captured by the assistant, and turns into a booked job or scheduled estimate, counts. General questions, wrong numbers, spam calls, and existing customers do not count.
The qualifying period and how to file a claim
The qualifying period is your first paid month, the 30 days starting the day your assistant goes live. If you met all four conditions above and did not get at least one qualifying new customer in that period, you can file a claim.
To file, contact us within 14 days after the end of your first paid month. Text (302) 495-9984 or reply to your onboarding email and tell us you're filing a guarantee claim. We may ask for your call and lead records for the period, which the assistant already logs for you, so we can confirm the conditions were met.
Refunds
If your claim qualifies, we refund your first month's payment in full. Refunds are processed to your original payment method and typically take 5 to 10 business days to appear, depending on your bank or card issuer.
Billing and cancellation
The service is billed monthly at the price shown on your checkout page, charged to the card you provide there. There is no setup fee and no per lead fee. The service is month to month with no contract.
You can cancel anytime. Text (302) 495-9984 or reply to your onboarding email and we'll cancel your service. Once you cancel, you will not be billed again. Canceling does not affect a guarantee claim you already filed in time.
Recording and privacy
Calls handled by the assistant are recorded and transcribed so you have a record of every lead and so we can support the service. You are responsible for any call-recording notice your state requires. We do not sell your data or your callers' data.
Questions
Text or call (302) 495-9984, or reach us through the contact options on our site. We're happy to walk through any of this before you start.
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